Returns & Refunds

Your time to decide

Notify a preference return within 30 calendar days starting on the day after receipt. You do not have to give a reason for changing your mind. Unframed prints and standard decorative panels are eligible; there is no invented custom-goods exclusion for this catalogue.

Separate applicable rights for defects, transit damage, wrong or misdescribed goods are not limited to that commercial window. Tell us about a problem as soon as practical. Damage caused during mounting is assessed separately from a pre-existing or transit defect.

Give notice, then send

Email [email protected] with your reference, work name, selected option and quantity. Say whether this is a preference return or a problem with the item. For a preference return no reason is mandatory. For a fault, describe the issue so we can agree a suitable remedy. No account or special return form is required.

Dispatch within 14 calendar days of notice. Use protection suitable for a flat paper sheet or a weighted relief, keep evidence of posting and include enough reference information to identify the goods. Do not fold a print to fit an unsuitable envelope.

Exact destination and method

Mail goods to Lauri Lynnxe Murphy Studio llc, 1115 Acoma St. Suite 315 Denver CO CO 80204 US. This is the correspondence and mailed-return destination; we do not claim a separate warehouse or public studio. Arrange your own postal or courier shipment after notice. No pickup, in-person drop-off or self-service label service is offered.

Support panel layers and protect edges and mounting rings or slots. Avoid tape on the printed image or decorative surface. For a damaged item, agree a safe packing method with us rather than expose yourself to sharp or loose parts.

Postage and fees

For preference returns, you pay the actual tariff of your chosen carrier. There is no restocking fee. The merchant return-label charge is $0 because we do not supply a label; this does not make third-party postage free or fix its price.

For a defect, incorrect item or transit damage, we reimburse reasonable actual documented return postage agreed for the remedy. You do not pay a defect-return fee and we do not deduct a fee simply for inspecting goods. Contact us so the method is safe and proportionate.

Refund amount, time and method

Refunds are made within 14 calendar days after notice, with withholding permitted until goods or evidence of return are received where applicable. Any mandatory more favorable requirement prevails. If actual damage from handling beyond reasonable inspection affects a refund, we explain the basis instead of applying a blanket penalty.

A full eligible return includes the original standard delivery charge paid. A separately agreed premium supplement is not reimbursed. Partial-return delivery treatment is explained before settlement; no new unexplained delivery fee is invented afterwards. Refunds use the original payment method. For manual transfer, we verify the refund account; never send bank passwords or card credentials.

Exchange or cancellation

An exchange is a return and a separate new order request for the desired SKU. We do not substitute another color or border without permission. For cancellation before dispatch, contact us with the reference promptly and we confirm what can still be stopped. Submitting the original request alone does not charge you.